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Customer Service

Since this site relies heavily of photographs to display our products, it is necessary for you to have images enabled in your browser to fully shop from Meyer•Vogelpohl.

To Place an Order

We offer toll-free phone service (800-543-0264) to customers in the United States and Canada and have an automated voice mail system available 24 hours a day, seven days a week. Orders can also be faxed toll-free (888-543-0264) or placed online using a credit card or a valid customer account number. To order online, use the menu to the left to select your category. Once you have found your item, just click the 'BUY' button to add it to your shopping cart. To check out or view the contents of your shopping cart at any time, just click the 'View Cart' button above. At your shopping cart you may remove items and change quantities. You will be presented with a form that gathers billing and shipping information to finish your order. Please be sure to enter all required items. All forms that ask for personal information on this site are hosted on a secure server. If you're not comfortable in ordering electronically, we will be happy to take your order by phone (1-800-543-0264) or fax (1-513-241-4454 or 1-888-543-0264).

Method of Payment

We accept Visa, MasterCard, American Express, check or money order (payable to Meyer•Vogelpohl in U.S. dollars); however, online orders must be paid for by credit card. We will process your money order or credit card order quickly, but will hold any orders paid by check until the bank has cleared payment, which can take up to two weeks.

Terms and Conditions

All prices are quoted in U.S. dollars.

Sales Tax

Churches and institutions from Ohio should provide us with their tax exempt number and fax their Letter of Determination. Individuals residing in the state of Ohio are subject to a sales tax of 7%. Individuals ordering from outside Ohio are not subject to any sales tax.

Shipping and Handling Policy

Orders are processed between 9 am and 5 pm (eastern time), Monday through Friday. In stock items will be shipped promptly. Some items, such as vestments, must be shipped from Europe and can take six to twelve weeks for delivery. Please call us for specific delivery times.

The following rates apply to all merchandise except candles, wine and oversize and heavy items.

Delivery charges per shipping address for UPS (Ground Service) to the continental United States:

Up to $35.00$8.50
$36 to $100$10.00
$101 to $200$13.75
$201 to $300$15.75
$301 to $400$23.00
$401 to $500$25.00
$501 to $750$27.00
$751 to $1,000$31.00
$1,000 +$38.00

Rates subject to change without notice.
For shipments to Alaska and Hawaii, other destinations or via common carrier truck, please call, fax or write for a quotation. Custom orders and out-of-stock merchandise are shipped F.O.B. Factory or Studio, possibly incurring additional freight costs. Oversized items require extra shipping charges.

Express Delivery Options for Continental U.S.A. Destinations
UPS Next Day Air (Monday-Friday delivery)please call for a quote
UPS Next Day Air (Saturday delivery)please call for a quote
UPS 2nd Day Airplease call for a quote
UPS 3-Day Selectplease call for a quote
Return Policy

We stand behind the quality of our products. If you are displeased with your purchase of any non-custom merchandise, please call for return authorization and we will gladly replace it, exchange it or refund your payment less shipping and handling charges. No credit will be given on merchandise returned after 30 days. Certain merchandise may be subject to a restocking fee. Custom-designed or custom-made items cannot be returned.

Gift Certificates

Meyer•Vogelpohl gift certificates are issued in any amount and may be used for catalog orders or in our store. Please contact us for more information.

Gift Registry

If you are being ordained or celebrating an ordination anniversary, please call or contact us for information on this complimentary service.

Get a Catalog

We will be happy to send you a copy of our four-color, 56-page catalog upon request. Please phone or contact us.

Pricing Information

While we make every effort to assure that prices listed online are accurate and up-to-date, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors. Meyer•Vogelpohl is not responsible for manufacturer price changes, which may occur at any time without notice.

Risk of Loss

All items purchased from Meyer•Vogelpohl are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Meyer•Vogelpohl attempts to be as accurate as possible. However, Meyer•Vogelpohl does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Meyer•Vogelpohl itself is not as described, your sole remedy is to return it in unused condition.